Privacy Policy

7games ("we," "us," or "our") operates an online gaming platform providing casino games, slots, bingo, and sports betting services primarily to users in the Philippines. We recognize that privacy is important to our users, and we are committed to protecting your personal information through secure data handling practices, transparent policies, and compliance with applicable privacy laws including the Philippine Data Privacy Act of 2012 (Republic Act No. 10173).

This Privacy Policy describes:

• What personal information we collect from Filipino players and other users
• How we collect your personal information through various channels
• Why we collect and use your personal information
• How we share your personal information with third parties
• How we protect your personal information from unauthorized access
• Your rights regarding your personal information
• How to contact us regarding privacy concerns

This policy applies to personal information collected through our website (https://7games.cam), mobile-optimized platform, customer support channels, and any other means through which you interact with 7games services. By using our platform, you consent to the data practices described in this policy.

2.1 Personal Information You Provide

When you register for a 7games account, we collect personal information that you voluntarily provide, including:

• Identity Information: Full legal name, date of birth, gender, nationality, and government-issued identification numbers as required for age verification and regulatory compliance.
• Contact Information: Email address, mobile phone number, residential address, and postal code for communication and verification purposes.
• Account Credentials: Username, password (stored in encrypted form), and security questions used to access your 7games account.
• Financial Information: Payment method details including GCash account information, PayMaya details, bank account numbers, and transaction history for deposits and withdrawals.
• Verification Documents: Copies of government-issued identification cards (Philippine passport, driver's license, UMID, SSS ID), utility bills, bank statements, or other documents submitted for Know Your Customer (KYC) compliance.
• Communication Records: Content of messages, emails, live chat conversations, and phone calls with our customer support team (calls may be recorded for quality assurance and training purposes).

2.2 Information Automatically Collected

When you access 7games services, we automatically collect certain technical and usage information:

• Device Information: IP address, device type and model, operating system, browser type and version, screen resolution, and unique device identifiers.
• Location Information: General geographic location derived from your IP address to verify jurisdiction eligibility and comply with licensing requirements. We do not collect precise GPS coordinates unless explicitly authorized by you.
• Usage Data: Pages visited, games played, betting history, session duration, click patterns, timestamps, referral sources, and navigation paths within our platform.
• Cookies and Similar Technologies: Information collected through cookies, web beacons, local storage, and similar tracking technologies to enhance user experience, remember preferences, and analyze platform performance.
• Transaction Data: Complete records of all financial transactions including deposits, withdrawals, wagers, wins, losses, bonuses claimed, and account balance changes.

2.3 Information from Third Parties

We may receive information about you from third-party sources including:

• Payment Processors: Transaction verification and fraud prevention information from GCash, PayMaya, banks, and other financial institutions processing your payments.
• Identity Verification Services: Age verification and identity authentication data from third-party verification providers used to confirm your eligibility to use gaming services.
• Fraud Prevention Agencies: Information about potential fraudulent activity, account abuse, or violations of terms from specialized security and fraud detection services.
• Marketing Partners: If you accessed 7games through an affiliate or marketing campaign, we may receive referral information identifying the source of your registration.

7games uses your personal information for the following legitimate purposes:

3.1 Account Management and Service Provision

• Creating, maintaining, and managing your 7games account
• Verifying your identity and age to comply with legal requirements
• Processing deposits, withdrawals, and other financial transactions
• Providing access to games, betting markets, and other platform features
• Maintaining accurate records of your gaming activity and transaction history
• Calculating and crediting winnings, bonuses, and promotional rewards

3.2 Communication and Customer Support

• Responding to your inquiries, questions, and support requests
• Sending account-related notifications including deposit confirmations, withdrawal updates, and security alerts
• Providing important information about platform changes, terms updates, or service maintenance
• Delivering promotional offers, bonuses, and marketing communications (with your consent)
• Conducting customer satisfaction surveys to improve our services

3.3 Security and Fraud Prevention

• Detecting, investigating, and preventing fraudulent activities, money laundering, and unauthorized access
• Monitoring for irregular betting patterns, bonus abuse, or violations of our terms and conditions
• Verifying the legitimacy of transactions and payment methods
• Protecting 7games and our users from security threats, cyber attacks, and malicious activities
• Complying with Anti-Money Laundering (AML) and Counter-Terrorism Financing (CTF) regulations

3.4 Legal and Regulatory Compliance

• Meeting obligations under gaming licenses, regulations, and applicable laws in the Philippines and other jurisdictions
• Responding to lawful requests from government authorities, regulators, and law enforcement agencies
• Maintaining records required by gaming regulations and tax authorities
• Enforcing our Terms & Conditions and other user agreements
• Protecting our legal rights and interests in disputes or litigation

3.5 Platform Improvement and Analytics

• Analyzing usage patterns to understand how Filipino players interact with our platform
• Identifying technical issues, bugs, and performance problems
• Developing new features, games, and services based on user preferences
• Conducting research and analytics to improve user experience
• Testing new functionality and optimizing platform performance

3.6 Responsible Gaming

• Implementing responsible gaming measures including deposit limits, loss limits, and self-exclusion
• Monitoring gaming behavior for signs of problem gambling
• Providing resources and support for players experiencing gambling-related issues
• Enforcing age restrictions and preventing underage gambling

Under the Philippine Data Privacy Act and international data protection principles, we process your personal information based on the following legal grounds:

• Consent: You have provided explicit consent for specific processing activities, such as receiving marketing communications or using optional platform features.
• Contract Performance: Processing is necessary to fulfill our contractual obligations to you, including providing gaming services, processing transactions, and maintaining your account.
• Legal Obligation: Processing is required to comply with legal and regulatory requirements, including age verification, KYC/AML compliance, tax reporting, and responding to lawful government requests.
• Legitimate Interests: Processing is necessary for our legitimate business interests, such as fraud prevention, security, platform improvement, and customer support, provided these interests do not override your fundamental privacy rights.

7games does not sell your personal information to third parties. However, we may share your information with the following categories of recipients for legitimate business purposes:

5.1 Service Providers

We share personal information with trusted third-party service providers who assist us in operating our platform:

• Payment Processors: GCash, PayMaya, banks, and other financial institutions processing your deposits and withdrawals.
• Game Providers: Software companies supplying slot games, live casino tables, bingo platforms, and other gaming content integrated into 7games.
• Cloud Service Providers: Technology companies hosting our servers, databases, and platform infrastructure.
• Customer Support Tools: Platforms providing live chat, email management, and customer relationship management (CRM) systems.
• Identity Verification Services: Specialized companies verifying age, identity, and eligibility of players.
• Marketing Services: Email delivery platforms, SMS providers, and advertising networks (when you consent to marketing communications).

All service providers are contractually obligated to maintain the confidentiality and security of your personal information and may only use it for the specific purposes we authorize.

5.2 Legal and Regulatory Authorities

We may disclose your personal information to government agencies, regulators, and law enforcement when:

• Required by law, court order, subpoena, or other legal process
• Requested by gaming regulators to verify compliance with licensing conditions
• Necessary to investigate suspected fraud, money laundering, or other criminal activity
• Required to protect the rights, property, or safety of 7games, our users, or the public
• Needed to enforce our Terms & Conditions or other legal agreements

5.3 Business Transfers

If 7games undergoes a merger, acquisition, reorganization, or sale of assets, your personal information may be transferred to the successor entity as part of the transaction. We will notify you via email and prominent website notice before your information becomes subject to a different privacy policy.

5.4 With Your Consent

We may share your personal information with third parties not described in this policy when we have obtained your explicit consent to do so.

7games implements comprehensive technical and organizational security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction:

• Encryption: All data transmitted between your device and our servers uses 256-bit SSL/TLS encryption, the same standard employed by major Philippine banks for online banking.
• Secure Storage: Personal information is stored on secure servers protected by firewalls, intrusion detection systems, and access controls limiting who can view your data.
• Password Protection: Account passwords are encrypted using industry-standard hashing algorithms, ensuring even 7games employees cannot view your password in plain text.
• Access Controls: Strict access policies ensure only authorized personnel with legitimate business need can access personal information, and all access is logged and monitored.
• Regular Security Audits: Our platform undergoes regular security assessments, vulnerability testing, and third-party audits to identify and address potential weaknesses.
• Employee Training: All 7games staff receive training on data protection principles, security best practices, and their obligations under this Privacy Policy.
• Incident Response: We maintain procedures for detecting, responding to, and reporting data breaches in accordance with Philippine data protection regulations.

While we implement robust security measures, no system is completely immune to security breaches. You acknowledge that you use 7games services at your own risk, and we cannot guarantee absolute security of your personal information.

7games retains your personal information for as long as necessary to fulfill the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law.

After the applicable retention period expires, we securely delete or anonymize your personal information. However, we may retain certain information longer when required by law, ongoing litigation, regulatory investigations, or legitimate business purposes such as fraud prevention.

Under the Philippine Data Privacy Act and applicable regulations, you have the following rights regarding your personal information:

8.1 Right to Access

You have the right to request confirmation of whether 7games processes your personal information and to access the personal data we hold about you. You may request a copy of your personal information in a commonly used electronic format.

8.2 Right to Rectification

If your personal information is inaccurate, incomplete, or outdated, you have the right to request correction or update. You can modify certain information directly through your account settings or contact customer support for assistance.

8.3 Right to Erasure

You may request deletion of your personal information in certain circumstances, including when the information is no longer necessary for the purposes collected, you withdraw consent, or you object to processing. This right is subject to legal and regulatory retention requirements that may prevent immediate deletion.

8.4 Right to Data Portability

You have the right to receive your personal information in a structured, commonly used, machine-readable format and transmit it to another service provider where technically feasible.

8.5 Right to Object

You may object to processing of your personal information based on legitimate interests or for direct marketing purposes. We will cease processing unless we demonstrate compelling legitimate grounds that override your interests.

8.6 Right to Withdraw Consent

Where processing is based on your consent, you have the right to withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing conducted before withdrawal.

8.7 Right to Lodge a Complaint

If you believe 7games has violated your privacy rights, you have the right to file a complaint with the National Privacy Commission of the Philippines or other relevant supervisory authority.

7games uses cookies, web beacons, and similar tracking technologies to enhance your experience and analyze platform usage. Cookies are small text files stored on your device when you visit our website.

9.1 Types of Cookies We Use

• Essential Cookies: Required for basic platform functionality including login authentication, security, and transaction processing. These cannot be disabled without preventing platform use.
• Performance Cookies: Collect information about how visitors use our platform, including pages visited, error messages, and session duration, helping us improve performance and user experience.
• Functionality Cookies: Remember your preferences, settings, and choices to provide personalized features and enhanced convenience.
• Advertising Cookies: Used to deliver relevant promotional content and measure advertising effectiveness (only with your consent).

9.2 Managing Cookies

Most browsers allow you to control cookies through settings, including blocking all cookies, accepting only certain cookies, or deleting cookies after browsing sessions. However, disabling essential cookies will prevent you from using certain platform features. You can manage cookie preferences through your browser settings or contact us for assistance.

While 7games primarily serves Filipino players, your personal information may be transferred to and processed in countries outside the Philippines where our service providers, servers, or business partners are located. These countries may have data protection laws different from Philippine regulations.

When we transfer personal information internationally, we implement appropriate safeguards including:

• Standard contractual clauses approved by data protection authorities
• Ensuring service providers comply with internationally recognized data protection frameworks
• Implementing technical and organizational security measures equivalent to those required in the Philippines
• Conducting due diligence on data protection practices of international partners

By using 7games services, you consent to the transfer of your personal information to countries outside the Philippines as described in this policy.

7games services are intended exclusively for individuals aged 21 years and older. We do not knowingly collect personal information from individuals under 21 years of age. If we discover that we have inadvertently collected personal information from a minor, we will promptly delete such information from our systems.

If you are a parent or guardian and believe your child has provided personal information to 7games, please contact us immediately at [email protected] so we can take appropriate action.

Our platform may contain links to third-party websites, payment processors, or services not operated by 7games. This Privacy Policy applies only to information collected by 7games. We are not responsible for the privacy practices, content, or policies of third-party websites or services.

When you access third-party services through links on our platform or when processing payments through GCash, PayMaya, or banks, those third parties may collect personal information governed by their own privacy policies. We encourage you to review the privacy policies of any third-party services you interact with.

7games reserves the right to modify this Privacy Policy at any time to reflect changes in our practices, technologies, legal requirements, or business operations. When we make material changes, we will notify you through:

• Email notification to your registered email address
• Prominent notice on our website homepage
• In-platform notification when you log into your account

The updated Privacy Policy will display a new "Last Updated" date at the top of this document. Your continued use of 7games services after receiving notice of changes constitutes acceptance of the modified Privacy Policy. If you do not agree with the changes, you must cease using our services and may request account closure.

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your personal information.

If you have questions, concerns, or requests regarding this Privacy Policy or how 7games handles your personal information, please contact us:

For general customer support inquiries not related to privacy, please use our standard support channels including 24/7 live chat available on our website.